Having the right contact information when you need it can make a significant difference in your immigration journey. This comprehensive directory provides the key contacts and resources for immigrants, visa applicants, and those seeking support in New Zealand.
Immigration New Zealand (INZ)
General Contact
Website: immigration.govt.nz
General Enquiries: The INZ website has the most current contact information.
Online Services: Most services available through online portals.
Contact Centre: Phone lines available for general enquiries.
Online Resources
Visa Application: Apply for visas online.
VisaView: Check visa status and conditions.
Employer Online: Employer accreditation and job check services.
Document Upload: Submit supporting documents.
Making Enquiries
Website First: Most information available on website.
Online Query: Submit queries through online form.
Phone: For urgent or complex matters.
Processing Times: Current processing times published online.
Immigration Advisers Authority (IAA)
About IAA
Purpose: Regulates licensed immigration advisers.
Licensing: Manages adviser licensing.
Complaints: Handles complaints about advisers.
Register: Maintains register of licensed advisers.
Contact IAA
Website: iaa.govt.nz
Search Register: Find licensed advisers online.
Complaints: Lodge complaints through website.
Enquiries: General enquiries through website.
Using the Register
Verify Licence: Check any adviser's licence status.
Search by Name: Search for specific advisers.
Search by Location: Find advisers in your area.
History: View any disciplinary history.
Government Agencies
Ministry of Business, Innovation and Employment (MBIE)
Parent Ministry: Immigration NZ part of MBIE.
Employment Rights: Information about employment rights.
Business Services: Business-related government services.
Website: mbie.govt.nz
New Zealand Qualifications Authority (NZQA)
Purpose: Qualifications recognition and assessment.
International Qualifications: Assess overseas qualifications.
Website: nzqa.govt.nz
When Needed: For SMC points or qualification verification.
New Zealand Police
Police Certificates: Obtain NZ police certificates.
Ministry of Justice: Criminal records through MOJ.
Website: police.govt.nz
Inland Revenue (IRD)
Tax Requirements: Tax information for immigrants.
IRD Number: Apply for IRD number.
Website: ird.govt.nz
Essential for Work: Need IRD number to work.
Professional Registration Bodies
Medical Council of New Zealand
Purpose: Registering medical doctors.
Website: mcnz.org.nz
For: Doctors seeking NZ registration.
Nursing Council of New Zealand
Purpose: Registering nurses.
Website: nursingcouncil.org.nz
For: Nurses seeking NZ registration.
Teachers Council of Aotearoa
Purpose: Teacher registration.
Website: educationcouncil.org.nz
For: Teachers seeking NZ registration.
Engineering New Zealand
Purpose: Engineering professional body.
Website: engineeringnz.org
For: Engineers seeking NZ registration.
Other Professional Bodies
Specific Profession: Many professions have specific registration bodies.
Research Required: Find the relevant body for your profession.
Green List Roles: Most Green List roles require registration.
Settlement Support
Settlement Services
Government Settlement: Free government settlement services.
Orientation: Information about living in NZ.
Local Support: Regional settlement support.
Multiple Languages: Support in various languages.
Migrant Community Organizations
Ethnic Communities: Support from ethnic community groups.
Cultural Connections: Maintaining cultural connections.
Peer Support: Connect with others from your background.
Regional Groups: Local community organizations.
Community Law Centres
Free Legal Advice: Free legal advice on various matters.
Immigration Matters: Some centers help with immigration.
Multiple Locations: Centers throughout NZ.
Finding Centers: communitylaw.org.nz
Citizens Advice Bureau
General Advice: Free information and advice.
Multiple Locations: Bureaus throughout NZ.
Website: cab.org.nz
Wide Range: Help with many topics.
Emergency Services
Emergency (111)
Police, Fire, Ambulance: Call 111 for emergencies.
When to Call: Life-threatening situations.
24/7: Available at all times.
Healthline (0800 611 116)
Health Advice: Free health advice 24/7.
Non-Emergency: For non-emergency health concerns.
Interpreters: Interpreters available.
Mental Health Helplines
Need to Talk: 1737 for mental health support.
Lifeline: 0800 543 354.
Youthline: 0800 376 633 for young people.
Embassy and Consular Services
Your Home Country
Embassy/Consulate: Your country's embassy or consulate in NZ.
Consular Services: Passport renewal, emergency support.
Registration: Consider registering with your embassy.
Location: Most in Wellington or Auckland.
Finding Contact Details
Online Search: Embassy websites online.
MFAT: Ministry of Foreign Affairs and Trade lists.
Multiple Services: Various services available from embassies.
Specialized Support
Victims of Exploitation
Employment Rights: Know your employment rights.
Report Concerns: Report exploitation to INZ.
Migrant Exploitation: Special support available.
Anonymous Reporting: Can report anonymously.
Refugee Support
Refugee Services Aotearoa: Settlement support for refugees.
Specialized Services: Tailored refugee support.
Website: refugeeservices.org.nz
Domestic Violence Support
Women's Refuge: 0800 733 843.
Shine: 0508 744 633.
Help Available: Immigration should not trap you.
Protected Visas: Special visa provisions for DV victims.
Online Resources
Official Websites
Immigration NZ: immigration.govt.nz
New Zealand Now: newzealandnow.govt.nz
IAA: iaa.govt.nz
NZQA: nzqa.govt.nz
Information Portals
New Zealand Now: Comprehensive settlement information.
Regional Info: Regional council websites.
City Councils: City-specific information.
Using This Directory
Finding Help
Right Contact: Match your need to the right contact.
Official Sources: Use official sources first.
Community Support: Community resources also valuable.
Professional Help: Licensed advisers for complex matters.
Keeping Information Current
Check Current: Contact details can change.
Official Websites: Verify on official websites.
Updates: This directory aims to stay current.
Frequently Asked Questions
What's the best way to contact Immigration NZ?
Start with the INZ website which has comprehensive information. For specific queries, use the online contact form. Phone lines handle urgent matters but often have wait times.
How do I find a licensed immigration adviser?
Search the IAA register at iaa.govt.nz. You can search by name, location, or specialty. Always verify licence status before engaging any adviser.
Who do I contact about exploitation at work?
Contact Immigration NZ, the Employment Relations Authority, or WorkSafe depending on the issue. You can also contact community law centers for free advice.
How do I report a suspected unlicensed adviser?
Contact the Immigration Advisers Authority through their website or phone. They investigate complaints about unlicensed practice.
Where can I get free immigration advice?
Community Law Centres offer some free immigration advice. Some NGOs provide free services. CAB can help with general information. Licensed advisers typically charge fees but some offer initial consultations.
Looking for specific immigration support? Find a licensed immigration adviser in our directory.